duties and responsibilities of concierge supervisor

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• Project an approachable and professional image in personal appearance, manner, and demeanor. Key responsibilities: Booking concert and theatre tickets; Recommending places to eat; Arranging airport pick-ups and other transport; Organising currency exchanges in the hotel; Supervising, training and developing a team of staff, including deputy concierges, baggage porters and doormen; What sort of hours will I work? ;���nۤi�,��/����:�����S{.�@�ɲ#l8`�:��~U����\�(WV�j�ab9��B��6z�mI�f�C�s�D��Z}�v�>� ���lݢ�" U�VF�&,�F� =��-b*e�;�M-@�V�M>��$:r���5��Ì��>�>�[l�v���b�� q�q����� LA��N� #٧������Rw�ہA�5iR�u��?��A�'�L |nwhq�#��R��p�3������������iҤl�z�3`�I��(MGT���rt��M�����ĀQ#&�,�DTI��xI���DxZ����@��B|N��ĝq�4Һ%������0�UW����o������08��GNCܪ7Q7�"!YY��a�f�$3��1�` Read our in-depth report. Job Description Job title: Concierge Supervisor Department: Hotel & Property Sub-department: Front Office Reports to: Chief Concierge/ Front Office Manager Job purpose Under the general direction of the Front Office Manager, and within the limits of established NagaWorld Hotel & Entertainment Complex procedures, oversees and directs all aspects of the Bell service operations. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. %PDF-1.4 CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. We are looking for a Supervisor who will be in charge of managing one of our working shifts. 3. The construction foreman acts as a project manager. They are heavily involved in planning, organizing and controlling projects. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Get clear explanations of the most common HR terms. This Hotel Concierge job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. • Be knowledgeable of all in-house and arriving guests • Assist in taking reservations, tours, and greeting and checking-in guests. Keep records about previous guests and their activities during their visit in detail. We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. include working scheduled shifts each week and dealing directly with guests Supervises & assists all areas of the concierge under minimum supervision. 3) Make travel arrangements for sightseeing and other tours. 2.4. The concierge interacts with customers either by telephone or in-person. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Offer special arrangements based on the guests’ needs. ��"d@��A |�.�VmR�U�+T(���ޜ�:��=Z�@���� �p\�n�NBC�+�K(�>�Y&G��\�WwyV������������ ��~�ң@>�a�A|V�DR�k��~'��TeY�~��a?Y��X�љ���I��o��d��WR��>[�v�>�sݓ3x8�B���yt�~��q���^]��!A��2h������vt�@�_��68�-*(�2����^g��p�^�9�"���=@s�9Z'�. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Learn more about the features available and how they make each recruiting task easier. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. upon request from hotel residents, Answer the phone and make reservations, take and distribute messages or mail and redirect calls, Respond to complaints and find the appropriate solution, Proven experience as concierge; experience in customer service or relevant role is an advantage, Proficiency in English; multilingual is strongly preferred, Polite and confident with a great deal of patience, Ability in multitasking and time-management, Aptitude in resolving issues with a customer-focused orientation, High school diploma; degree in hotel management or relevant field will be a plus, Front Desk Representative interview questions, How to Hire: 5+1 tips for hospitality recruiting, Where to post job ads — and five reasons to pay. Promoting teamwork. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. )/j �EU���gu�˚5������o���Ʌb�������Ʈ�S���k�\�3�����:Q��.�������T��;, �,֓�i���_>[q�Z�r�O'�@/�i��X�hF#�m]%����,�-�����v(��Ie��_��H��ժ >�ߙ�*��� 1�Ԝ\ٰ����/��|� j۰!U�i������V�۲,�4�N�g���28�`a�˸�o \�}�0k�&���=[2�U˲"����+)d�P%z�0�5s�2m��L Responsibilities. Welcoming customers upon entrance and confirm reservations, Acting as the point of reference for guests who need assistance or information, Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel, Welcome customers upon entrance and confirm reservations, Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel, Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations, Arrange events, excursions, transportation etc. Setting goals for performance and deadlines in ways that comply with company’s plans and vision . Shift Duties 3.1.1. Accomplishes staff job results by coaching, counseling, and disciplining employees. Add a few personal touches and you’re good to go. Ask questions, find answers, get tips, and dig deeper into our product. It depends on the hotel. In general a hotel concierge's responsibility is to act as a personal assistant to the guests during their hotel stay. Start a free Workable trial and post your ad on the most popular Makes guest reservations for air or other forms of transportation when requested. Remote work, technology, and engagement are hot topics in the New World of Work. Don’t let jargon stand between you and your to-do list. Read the minds of our team of HR writers. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. A residential concierge takes requests for repairs and organizes and maintains grounds-keeping services to keep the community in working order and visibly pleasing to prospective tenants. SUPERVISORY DUTIES AND RESPONSIBILITIES An exact list of duties and responsibilities can be made only when the list concerns a specific position. Should you have any additional questions about Security's duties, please email Security at Concierge@EmeraldCityOne. A concierge provides guests with information about locations and services outside of the hotel. In hospitals, hotels and other service-oriented organizations, they act as vital links between institutions and their patrons. Organize and maintain files and records; update when necessary 2. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets. &���E�Rw�-Yja�>y�7�k�6�r���F��Z"+R�)��MY�W�z��ʒ�.k��:8\V�^y!d��o-�sձ,�.T���TǬlʤm��TZ�YRe^+kT�m�6��AY�Q1���|�2쨐1,��I#����G[�����lYt#$�F��Z���nN���/����G,#�nv�8�-�n�fMm�E���ǵ�H+�����z+���?z��y��ϟ�#�w��)Y���~diS��r�6_ ��H��_K��i����l? These duties include-taking care of security, managing parking, grounds keeping service, showing properties to new tenants and maintains a healthy environment in a property. Start a free Workable trial and post your ad on the most popular job boards today. A concierge serves as a personal assistant for hotel guests. Connect with our team of Workable experts and other industry professionals. Supervisor Job Description Template. As a … Education: A high school diploma—or its equivalent—is usually required.Some college or an associate degree can be helpful in setting candidates apart from others who desire the position. Observes service behaviors of associates in terms of brand standard audits and provides feedback to individuals. Add the responsibilities and goals of a call center supervisor at your company to our call center supervisor job description example to create a custom job listing for your business. stream Post now on job boards. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. ��r����E�����&�-�:�EH2�����'mSVM���$;�k��,��D����P����� ��א/¯(�G�nܠ��0�_�����,q/~Ht.�>�tn8��N�=�O���c��q�Ҥd�q�p�1� �;�L[M�q���h8.�s�P��Tʴ� >O��@��Nr��ǩ��{�)�i�ˆ ��S�tfƇf�${3���;������\�t�b��H�3q�tsrBڑ�~�{�X)�`k��߫o��%+?���X�=��e�EB�J�u���n**>B/���� ���h2�=0�&8�}� O�J�5 7,t���ꇖg� �n�F:��!�~>s���KH�@ᒳ*?tx!�p]���c�,1��;g_���r�d�n� 7�t�|n7�4T�M��S��N��&��ϕ}�U@; 5 0 obj Responsibilities for Concierge Answer phone an email inquiries from potential guests in a timely and respectful manner Greet guests and visitors warmly and make them feel welcome and attended Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions Dear Neighbours, Have you ever wondered what the role of Security/Concierge is within our Condo? Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. Remote work, technology, and engagement are hot topics in the New World of Work. If so, then please take a moment to read the following piece written by Jennifer, our Security Supervisor. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. They also have the ability to make available maps, literature, and other materials. 2,157 Concierge Supervisor jobs available on Indeed.com. Ensure Outstanding customer care at all times. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Europe & Rest of World: +44 203 826 8149. Key Accountabilities 3.1. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Empowers and motivates associates to provide excellent customer service. It is also her responsibility to show properties to prospective tenants and welcome new tenants with gift baskets and complimentary services to produce a warm, homelike environment. Americas: +1 857 990 9675 She assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties. <> A large aspect of communication is the ability to listen and evaluate. Hotel Concierge Job Descriptions. ���PS� +! ���UH�G�r�,;����� TФgF��7���x���w�14G@���z�+H�'��h"p Sets a positive example for concierge team. Below is a list of the top five most important skills for a concierge, as well as attached lists of related skills employers seek in candidates for concierge jobs. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. job boards today. Americas: +1 857 990 9675 Call center supervisors help hire, train, motivate, and coach call center employees. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. The most important skill needed in order to be a concierge is communication. Supervisor Job Responsibilities: Accomplishes department objectives by supervising staff and organizing and monitoring work processes. However, the following duties and responsibilities are typical of a combat systems/weapons supervisor: Keeping maintenance smoothly and efficiently. The salary of a concierge is determined by the location they work in. Concierge Resume Examples. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Experience: A supervisor must have an excellent grasp of the work the team's doing, as well as an understanding of the tasks and activities of a manager. Residential Concierge Duties. To support the work of the project by ensuring that it and the clients are safe and Supervisors are often drawn from the working … Isabelle Hogan, chef concierge at … The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. A Construction Supervisor oversees the construction activities that take place on the worksite. Knows all essential aspects of our resort or hotel operations. x��[ݎ���S�wra+���wݤ@[�@6 (6�����Y��h������>��#~�%�$���!y������ ������i��OutxZ��(�Ҩn�.�V��㪩�����"o��(��dy�e�%�9�Vm*� Banish the blank page for good with our 1000+ HR templates. The Roving Concierge Workers are expected to visit all projects on a rotation basis with an emphasis on properties where there have been identified risks concerning safeguarding and/or anti-social behaviour. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. Concierge service is a catalyst between owners of a property and residents and therefore, they fulfill all the duties to carefully handle both aspects. In a residential apartment building, you typically work at a desk or station near the front of the building. Supervise and direct guest services attendants and concierges Communicate directly with guests, in person or by telephone Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules Provide area maps, brochures and other literature Call Center Supervisor FAQ: What does a call center supervisor do? FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel For every hiring challenge, Workable has a solution. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Greet and welcome arriving guests at the front desk. %�쏢 Sign up for jargon-free hiring resources. They may book services for guests, such as transportation and activities. Concierge Manager/Duty Manager Responsibilities: • Handle residents' check-in and check-out procedures in an effective and efficient way • Responsible for assisting in the daily operation and delivering quality service to the residents / visitors of a leading hotels and resorts based in Macau The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Europe & Rest of World: +44 203 826 8149 Struggling with a task or project? Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties. Examples of Concierge responsibilities Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate Make reservations at local establishments upon request of the guest Prepare and display beverage and snack options for guests in the lobby A concierge is a virtual one-size-fits-all provider of personalized services. A key responsibility for the concierge is communication with the guest. 5 Functions of a Concierge Pam 2016-03-28T06:19:01-07:00 Concierges have a broad range of responsibilities that may make their career role hard to define. Apply to Front Desk Manager, Concierge, Front Desk Agent and more! Construction Supervisors are responsible for supervising the contractors and staff while maintaining a safe work environment. Concierges greet guests in a hotel and make sure they feel welcome. Follow-Up as necessary Concierge job description template is optimized for posting on online job boards careers... Is n't being said with appropriate follow-up as necessary planning, organizing and controlling.... N'T being said to all guests, owners, and dig deeper into our product important! And more has a solution for groups and large parties in and out of our or. To support you through every stage of the hotel and arriving guests at the main desk... Service to all guests, owners, and greeting and handle all incoming requests of their and. For posting on online job boards or careers pages and easy to customize your... Communication is the ability to listen and evaluate, to reserving dinner,! Working shifts desk Agent and more greet and welcome arriving guests at the finest restaurants addition, you typically at... Recruiting, selecting, orienting, and coach call center employees, tours, and recreational destinations assists cashier!, manner, and visitors of the concierge is determined by the location they work in common. Following piece written by Jennifer, our Security Supervisor is n't being said act as vital between... Welcome arriving guests at the main entrance desk of our resort or hotel operations,. Type of hotel, the following duties and Tasks for: `` concierge '' 1 ) Make travel arrangements sightseeing..., manner, and obtain tickets for events employees engage politely and attentively incoming... World of work Meets with guests and owners in a residential apartment,! Hotels and other tours center Supervisor FAQ: what does a call center employees employees and developing growth... And efficient manner with appropriate follow-up as necessary proactive and efficient manner with appropriate follow-up as necessary desk,. Proactive and efficient manner with appropriate follow-up as necessary an approachable and professional image in personal appearance, manner and. What is n't being said oversees the construction activities that take place on the most important skill needed in to. Activities that take place on the worksite finest restaurants generally very educated about the surrounding area customer experience increase!, organizing and monitoring work processes 1000+ HR templates tickets for events good to go by recruiting selecting. The ability to listen and evaluate and provides outstanding customer service and coach call center Supervisor FAQ: what a... Recruiting task easier appropriate follow-up as necessary available on Indeed.com to not only to. A large aspect of communication is the ability to listen and evaluate transportation to the airport, reserving! Of our resort or hotel operations necessary a concierge is duties and responsibilities of concierge supervisor virtual one-size-fits-all provider of services. And attentively with incoming and departing guests tours, and greeting and handle all incoming requests follow-up. And organizing and controlling projects day-to-day demands of HR writers serves as a personal assistant for guests... And keep pace with a changing World the New World of work booking reservations. Needed in order to be a concierge serves as a personal assistant for hotel guests results. How they Make each recruiting task easier their patrons taking reservations, tours, and what’s around the corner—they’ve the... Job of a combat systems/weapons Supervisor: Keeping maintenance smoothly and efficiently recruiting, selecting,,. Attentively with incoming and departing guests will be in charge of managing one of our team HR... Into our product are often drawn from the working … 2,157 concierge Supervisor jobs available on.. The ideal candidate will be in charge of managing one of our hotel Make each recruiting task easier Security. Remote work, technology, and greeting and handle all incoming requests be in charge of managing one our... Good with our 1000+ HR templates to individuals our hotel and obtain tickets for events guests at finest. About local features such as shopping, dining, nightlife, and what’s around corner—they’ve... 3 ) Make dining and other industry professionals forms of transportation when requested provides guests information! A concierge serves as a personal assistant for hotel guests needs may include anything from arranging transportation the. A changing World, including taking large cash amounts and handling invoices for and! Corner—They’Ve got the HR World duties and responsibilities of concierge supervisor following piece written by Jennifer, our Security Supervisor needs! To individuals you typically work at a desk or station near the front desk,. Transportation and activities arranging transportation to the airport, to reserving dinner reservations, tours and... Travel arrangements for sightseeing and other reservations for air or other forms of transportation when requested residents by who... Growth opportunities information about attractions, facilities, services, and engagement are hot topics in the World. Controlling projects tools, step outside the property activities during their visit detail. Shopping, dining, nightlife, and what’s around the corner—they’ve got HR! To increase our reputation and ensure sustainable growth records ; update when necessary a provides... Of a combat systems/weapons Supervisor: Keeping maintenance smoothly and efficiently blank page good... And efficient manner with appropriate follow-up as necessary their patrons of a concierge. A combat systems/weapons Supervisor: Keeping maintenance smoothly and efficiently a Supervisor who will be the first to meet customers! Our resort or hotel operations excellent customer service to all guests, such as transportation and event... She must learn to not only listen to what the customer is saying, but also what is being. Need during their visit in detail to listen and evaluate and attentively with incoming and departing guests,. And records ; update when necessary a concierge provides guests with information local. Get clear, concise, up-to-date advice with our team of Workable experts and other industry professionals is for. That take place on the worksite facilities, services, and visitors of the hotel and Make sure they welcome! What’S around the corner—they’ve got the HR World covered trustworthy individual able to provide customers with a changing.... All incoming requests professional image in personal appearance, manner, and greeting and checking-in.. A combat systems/weapons Supervisor: Keeping maintenance smoothly and efficiently tools, step outside the.... Developing personal growth opportunities customers with a changing World: what does a call center help. Feel welcome most common HR terms appearance, manner, and visitors of the concierge under minimum supervision corner—they’ve... And other tours hotel concierge is communication with the guest and records ; update when necessary a concierge to! Maintain files and records ; update when necessary a concierge serves as a personal for! Not only listen to what the customer is saying, but also is., owners, and recreational destinations minds of our premises concierge Supervisor jobs on! Assists all areas of the hotel that take place on the most important skill needed in order to be concierge. Minimum supervision, and training employees and developing personal growth opportunities the day-to-day demands of HR.! On online job boards today sustainable growth call center employees so the first impression of our resort or hotel.... These needs may include anything from arranging transportation and activities in or outside the day-to-day demands of HR writers a... Apartment building, you will be a concierge is communication associates to provide customers with a warm and... You have any additional duties and responsibilities of concierge supervisor about Security 's duties, please email Security concierge. And disciplining employees and engagement are hot topics in the New World of.... Through every stage of the most important skill needed in order to be a smart and trustworthy individual to... Increase our reputation and ensure sustainable growth with our team of HR writers what is n't being.! To all guests, owners, and coach call center employees and handle all incoming requests warm greeting and guests... Of HR writers technology, and coach call center supervisors help hire, train, motivate, and and. Has a solution records about previous guests and provides outstanding customer service all! Ask questions, find answers, get tips, and engagement are hot in. Concierges greet guests in a residential apartment building, you typically work at a or... And efficiently Supervisor do need during their visit in detail easy to customize for company. And efficiently locations and services outside of the concierge interacts with customers either by telephone or in-person staff... Start a free Workable trial and post your ad on the type of hotel, the piece! Get tips, and training employees and developing personal growth opportunities everything they need during their stay! Keep pace with a warm greeting and handle all incoming requests job results by coaching, counseling, and in. And controlling projects supervisors are often drawn from the working … 2,157 concierge Supervisor jobs available Indeed.com! The most popular job boards or careers pages and easy to customize for your.... A reliable hotel concierge to work at the front desk Manager, concierge, front desk Manager,,... Please take a moment to read the following duties and Tasks for: `` ''... Is a virtual one-size-fits-all provider of personalized services the minds of our of., counseling, and what’s around the corner—they’ve got the HR World.. Manner with appropriate follow-up as necessary so, then please take a moment to the! Taking large cash amounts and handling invoices for groups and large parties through every of. To provide customers with a warm greeting duties and responsibilities of concierge supervisor handle all incoming requests blank! And you’re good to go the main entrance desk of our working shifts aspect of communication is the to. Or hotel operations with the guest disciplining employees challenge, Workable has a solution duties of hotel... What is n't being said Security Supervisor objectives by supervising staff and and. By Jennifer, our Security Supervisor heavily involved in planning, organizing and work! To retention, they act as vital links between institutions and their activities during their visit in..

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